As listed by the Residential Tenants Act, Emergency repairs are:
+ a burst water service or a serious water service leak
+ a blocked or broken toilet
+ a serious roof leak
+ a gas leak
+ a dangerous electrical fault
+ flooding or serious flood damage
+ serious storm, fire or impact damage
+ a failure or breakdown of the gas, electricity or water supply
+ a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
+ a fault or damage that makes the property unsafe or insecure
+ a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
+ a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.
All other repairs are considered routine repairs, which can be discussed with your Property Manager within our normal business hours/days.
Should you experience an Emergency outside our business hours, please follow these steps: