Information for Tenants / Emergencies

Emergency Repairs

As listed by the Residential Tenants Act, Emergency repairs are:

+ a burst water service or a serious water service leak

+ a blocked or broken toilet

+ a serious roof leak

+ a gas leak

+ a dangerous electrical fault

+ flooding or serious flood damage

+ serious storm, fire or impact damage

+ a failure or breakdown of the gas, electricity or water supply

+ a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating

+ a fault or damage that makes the property unsafe or insecure

+ a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant

+ a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

All other repairs are considered routine repairs, which can be discussed with your Property Manager within our normal business hours/days.

Should you experience an Emergency outside our business hours, please follow these steps:

It is critical that the repair is deemed as an Emergency repair (as listed above by the Residential Tenancies Act), you don’t want to be out of pocket for something that would've waited until Monday. The landlord will not cover costs if the repairs do not comply.
Please contact our nominated emergency/after hour repairers:

Plumbing: TAPS: 0418 144 335 or Flush Plumbing: 0448 813 074

Gas: Flush Plumbing: 0448 813 074

Electrician: Moffatt Electrical 0401 726 421 or Flano's Electrical 0476 349 928
If you can't get hold of our tradesman you can contact a suitably qualified person to complete the repairs for a maximum of the equivalent of four weeks rent.
Immediately notify us in writing of the incident RWCoolum@email.propertyme.com
Forward the tax invoice from the tradesmen to your property manager within 7 days (our suppliers will invoice us directly).

FAQ

Do I need to be there for open homes or inspections?

Not at all. We’ll handle everything professionally, respecting your time and space while ensuring buyers feel welcome and informed.

How should I prepare my home for sale?

Presentation matters. From minor touch-ups to expert styling, we’ll guide you on how to showcase your home in its best light—inside and out.

What should I look for in a real estate agent?

Experience, communication, and local knowledge count. You want someone who listens, guides you with honesty, and knows how to get results—now and always.

What’s a property appraisal, and why does it matter?

A professional appraisal gives you a clear understanding of your home’s current market value—an essential first step in planning your sale with confidence.

When’s the right time to sell?

The ‘perfect’ time depends on your property, your goals, and the market. We’ll help you weigh the factors and decide what works best for you.

Will I need to pay Stamp Duty?

Stamp Duty usually applies to buyers, but rules can vary. We can connect you with trusted legal and financial advisors to make sure everything’s covered.

‘What’s the best way to market my property?’

The best marketing strategy is one that’s tailored—to your home, your audience, and the current market. It’s not about ticking boxes; it’s about standing out where it matters. That means combining strong digital reach with compelling visuals, authentic storytelling, and targeted strategy. If you’re thinking about selling Talk to us today.